Delivery Information

HOW YOUR ORDER GETS FROM US TO YOU

Orders received before 12 pm (WITA) each business day (Mon-Fri) are packed and dispatched the same day. Bamboo Blonde uses Jet Express for domestic deliveries (inside Indonesia) & FedEx for all other deliveries.

PLEASE NOTE DELIVERIES ARE NOT PICKED UP ON WEEKENDS OR INDONESIAN PUBLIC HOLIDAYS.

Even though we may process your parcel the same day, delivery will depend on Jet Express and FedEx schedule in Indonesia. If a specific delivery date is vital we recommend you contact Jet Express or FedEx customer service.

Domestic deliveries (inside Indonesia) please visit jetexpress.co.id

World please see www.fedex.com

Confirmation of your order being dispatched will be emailed to you including a Jet Express or FedEx tracking number. Follow the directions on the email to track your parcel.

ESTIMATED DELIVERY TIMES

Indonesia :

Australia:

Rest of the World :

TRACKING YOUR ORDER

You will be sent an email when your order is dispatched. It will quote your tracking number and a link to Jet Express jetexpress.co.id or FedEx’s http://www.fedex.com/id/ so that you can check on your delivery.

DELIVERY POLICY

1. Deliveries are processed through Jet Express (Indonesia) & FedEx (the rest of the world). Once dispatched from the Bamboo Blonde warehouse your parcel will be subject to their delivery terms and conditions. Please visit their websites for more information.
2. Customers must ensure that the correct delivery address, phone number, and email are entered on our payment page. Parcels that are undeliverable due to contact details being incorrect will be returned to Bamboo Blonde and a re-dispatch fee will be charged for the parcel to be resentful. Freight charges paid for the original dispatch are non-refundable.
3. Bamboo Blonde will endeavor to deliver the goods to customers within the time period specified. However, we will not be liable to the customer or anyone else for any losses suffered or incurred due to delay. Estimated delivery times are calculated from the time the customer receives the ‘order dispatched’ email not from the date the order was placed and does not take into account delays due to customs regulations in your country.
4. Our carriers deliver during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, the customer will be contacted and another delivery attempt is made. Should the customer not be present at the delivery address or cannot be reached by phone/email the parcel may be returned to Bamboo Blonde as unclaimed after 5 days. Further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are non-refundable. Where possible please consider entering your work address if you are not at home during normal business hours.
5. Once unclaimed goods have arrived in the Bamboo Blonde warehouse, the customer will be contacted again and the order will be held for a total of two weeks. If the customer does not respond within these two weeks, the order will be canceled.
6. Bamboo Blonde reserves the right not to accept an order, or to cancel an order (with refund) if we cannot supply the goods.
7. Bamboo Blonde will only ship orders when all items on the order are available for dispatch.
8. Bamboo Blonde will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Bamboo Blonde.
9. Property and risk pass to the consumer upon delivery of the goods to the nominated delivery address. Anyone at the customer’s nominated delivery address who receives and signs for the goods shall be presumed by Bamboo Blonde to be authorized to receive the goods.
10. Some deliveries may incur a customs or import duty charge. Bamboo Blonde, FedEx and Jet Express are not responsible for these charges nor can we advise about them, it depends on your own countries regulations & compliances. For more information please contact your local customs office. If you refuse to pay the duty or tax once the parcel arrives it will be returned to the sender. The money paid for the product and delivery costs is non-refundable.