If you are not completely satisfied or have found a fault with your purchase, please see our Exchange and Faulty Policies below for guidance…
If you feel like one or more of these points apply to you we can exchange your purchase with another item of equal value or we will issue a credit note for you to spend in our store at a later date (valid for 6 months from date of issue).
Please note; items must be returned within 14 days of the dispatch date and we do not provide refunds for change of mind or sale items.
If you have found a fault with an item please contact us by email firstname.lastname@example.org before returning the product. The item will be inspected by our Quality Assurance Department and if it is deemed to be faulty due to manufacturing, function or fabric Bamboo Blonde will refund or replace free of additional freight charges.
We will notify you of the Authorization Number to write on the Return Form to make sure your refund, exchange or credit note is managed with ease.
Bamboo Blonde is unable to accept the return of items that have had the tags removed or have been worn/washed. The item must be in the original condition.
Additional re-delivery freight charges will apply for replacement items required by customers who return products for these reasons. Bamboo Blonde will either exchange the item for the new item requested (based on availability & including re-delivery charges) or reissue the amount paid for the item, less the original delivery charges, asa credit note to use within 6 months of issue.
Sorry about that! Please contact us to get an Authorisation Number for return ASAP.
Bamboo Blonde will either exchange and deliver the original item you requested (based on availability), find an alternative product or refund the amount of the item as a credit note to use within 6 months from date of issue.
Please ensure the item(s) being returned are in original condition, the tags have not been removed and it has not been worn or washed.
NB. Colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown on our website is for illustrative purposes only.
ATT: CUSTOMER RETURNS
Bamboo Blonde/Taboo Trading Jl. Intan Permai Gg. Mulia Busana No. 50/1B Kerobokan 80361 Bali Indonesia
* Please remember to include a copy of the delivery invoice and completed Return Form in the parcel
If you are still not sure what the next step is, contact us at email@example.com or call directly on +62 361 730 450. Office hours are 8am - 5pm, Monday – Friday (WITA) Indonesian Time.