RETURNS
Unsatisfactory merchandise in sell able condition with all original tags attached may be exchanged or returned for a CREDIT NOTE only. *SWIMWEAR, SHOES and ACCESSORIES can not be RETURNED unless there is a production fault. Do you need to send something back to us? Did something arrive that didn't seem quite right? Just fill out the return form and we'll get back to you within one business day.REFUNDS
Any and all faulty items (i.e. with unintentional holes, running dye, torn hem, etc.) bought online through our site and are not the result of customer mistreatment are refundable. Photos of faulty items must first be approved by our customer care consultants before the refund can be processed (contact us here).Please note: once the item has been received back refunds can take up to 10 business days to be processed. You will then receive a refund receipt via email. Please keep all communications throughout the process.
EXCHANGES
In the event that the item does not meet customer size requirement, it may be returned and exchanged with the same item but in a different size. This does not include sale or promotional products. If the item does not have the exchangeable size in stock then a credit note will be issued. Please keep proof of transaction (i.e. invoice & receipt) and notify our customer service within 2 days of receiving the item. Tags must be intact and item must be in salable condition. No reimbursement on postage costs for returned items unless the item is faulty. The delivery of the item back to Bamboo Blonde and custom tax for international shipping are the sole responsibility of the customer and has to be approved beforehand by Bamboo Blonde. Please contact us for further details.*Refunds on faulty items bought through sites or stores other than Bamboo Blonde are the sole responsibility of the company selling the item and are not the responsibility of Bamboo Blonde.
*Items purchased online through our official site cannot be returned through the store or any other third party
