Please read these terms and conditions carefully before making a purchase on our website. By using this site you agree to be bound by the terms and conditions outlined herein, regardless of whether or not you choose to register to this site or order from us. If you do not accept these terms, do not use this website. Please print a copy for future reference. Certain areas of this Website will only be accessible if you register through the website. By placing an order through our site, you are legally capable of entering into binding contracts and are at least 18 years of age We reserve the right to change these terms and conditions at any time without prior notice. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions, you should not continue to use this Website.

ORDERS

To place an order or view your current or ongoing orders, you will need to register to our website. When registering you are required to provide information about yourself that is true, accurate, current, and complete. If any of your information changes, please notify our admin at shop@bambooblonde.com Your user name and password should be made accessible to you only, and should not be shared or made available for use by multiple users or anyone that is not as per your details in our database. The responsibility of your account and password is solely yours. If you know of or have doubts on its security, please notify us immediately. We reserve the right to cancel any user account at our discretion should these terms and conditions be breached. All orders are purchases made via our online checkout process. You are given the opportunity to check and correct any errors pertaining to your order, and are deemed responsible should there be any errors in this process. We will send you an invoice through your registered email, as an acknowledgement of your order. Our acceptance of an order takes place once we dispatch the item. Once dispatched, the purchase contract will be made, unless your order has been cancelled. Order cancellation can only be done with our approval. Orders may be refused due to…

  1. Unavailable goods
  2. No payment authorization, or the lack of funds transferred to us
  3. A breach of our terms and conditions
  4. Product pricing errors
  5. Fraudulent and disingenuous information pertaining to payment or user details on your part.

ORDER FULFILLMENT

Orders are processed Monday to Friday, excluding holidays. Orders made before 12 pm on any given business day and delivered to Bali are processed within the same day. Orders placed on weekends and holidays will be processed the next business day subject to availability. Please note: During sales periods dispatch can take 5-7 business days plus delivery time. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. You will receive a shipment confirmation email with the shipping tracking number. For any and all RETURNS, REFUNDS, CREDIT NOTES or EXCHANGES, please take care to follow the below requirements: – We only offer CREDIT NOTES or EXCHANGES if item is not faulty – Return postage will only be reimbursed if the item is faulty or there is an error on our behalf. Maximum amount for postage reimbursement is AUD $25.00. Anything above this is the sole responsibility of the customer. – Please fill out our RETURNS form which is included in your   package and post back with your return

  • Please keep proof of transaction (i.e. invoice or receipt)
  • Tags must be intact
  • Please keep all email communication with our online customer service at shop@bambooblonde.com
  • We do not take responsibility for an item that has been mistreated by customer, please check that you read our CARE labels carefully and correctly.
  • Sales are always final on pre-orders, markdowns, sale items, special orders, swimwear, and underwear.

We do not offer refunds due to sizing, please use our sizing chart as a guide. If you are unsure, please do contact us via email or through our social media before you place the order. AFTER 7 DAYS OF RECEIPT ALL SALES ARE FINAL. PLEASE NOTE: ALL ITEMS BOUGHT ON SALE OR WITH A DISCOUNT CODE ARE FINAL SALE AND CANNOT BE RETURNED FOR A CREDIT NOTE, EXCHANGE OR REFUND UNLESS FAULTY. SALE ITEMS ARE STRICTLY FINAL SALE. DUE TO HYGIENE ISSUES THERE ARE NO RETURNS/EXCHANGES ON  SWIMWEAR OR UNDERWEAR UNAPPROVED ITEMS RETURNED WITHOUT PRIOR NOTIFICATION ARE NOT THE RESPONSIBILITY OF BAMBOO BLONDE CREDIT NOTES are awarded after the return item has been received by Bamboo Blonde, and is valid for a period of 6 months after issue date. Please keep any and all email references regarding credit notes.

RETURNS

Unsatisfactory merchandise in sellable condition with all original tags attached may be exchanged or returned for a CREDIT NOTE only. *SWIMWEAR, SHOES and ACCESSORIES can not be RETURNED unless there is a production fault

REFUNDS

Any and all faulty items (i.e. with unintentional holes, running dye, torn hem, etc.) bought online through our site and are not the result of customer mistreatment are refundable. Photos of faulty items must first be approved by shop@bambooblonde.com before the refund can be processed. Please note: once the item has been received back refunds can take up to 10 business days to be processed. You will then receive a refund receipt via email. Please keep all communications throughout the process.

EXCHANGES

In the event that the item does not meet customer size requirement, it may be returned and exchanged with the same item but in a different size. This does not include sale or promotional product. If item does not have the exchangeable size in stock then a credit note will be issued. Please keep proof of transaction (i.e. invoice, etc.) and notify our customer service within 30 days of receiving item. Tags must be intact and item must be in sellable condition. No reimbursement on postage costs for returned items unless the item is faulty. The delivery of the item back to Bamboo Blonde is the sole responsibility of the customer and has to be approved beforehand by Bamboo Blonde. Please contact shop@bambooblonde.com for further details. **Refunds on faulty items bought through sites or stores other than Bamboo Blonde are the sole responsibility of the company selling the item and are not the responsibility of Bamboo Blonde. **Items purchased online through our official site cannot be returned through the store or any other third party.

SHIPPING

Free Delivery for economy shipping is available for Indonesia. Same Day Delivery is available for orders made before 12 pm and delivering inside Bali. This does not include Saturday, Sunday, or any national or international holiday’s. Economy Shipping can take up to 2 weeks, and may differ according to the time it takes customs to process in the receiving country. For Indonesia this should take no more than five days. Priority Shipping can take up to 7 business days, and may differ according to the time it takes customs to process in the receiving country. For Indonesia this should take no more than 2 days. For other countries and zones, the shipping price will differ and you will be shown this price prior to making your purchase. Import duties and taxes are the sole responsibility of the individual making the order (please consult our customer service for any help you may need).

PRODUCT DETAILS

Pricing and availability of our products are subject to change without prior notice, unless the order has been invoiced to you. Pricing will be based on Shipping Zones that are affiliated to either USD, AUD, or IDR. Using any of these currencies for your order while shipping the item to zones outside the affiliated currency will result in cancellation and penalties (where necessary). Any custom or individual requests that are outside our regular policies and/or terms & conditions, pertaining to your order, can result in additional charges. These additional charges will be notified to you and done with your approval. Please keep all communications throughout this process. Any import taxes or duty charges as a result of your order is the sole responsibility of the purchaser. Prices online are as listed and may differ to in store pricing or any other pricing outside of this website. Prices in store and anywhere else outside of this website will only be available in store and CAN NOT be price matched with online product. Bamboo Blonde online retail and anyone / any entity selling Bamboo Blonde items are separate entities and all purchases will be treated as such. We also reserve the right to alter the terms or duration of any special offers or sale promotions. Please note the following product availability descriptions:

  1. New Arrivals: Products that are currently in stock and available for immediate order
  2. Pre-Order: Products that will be available in the future. They are often a limited product, and although we often encourage you to secure them, we also ask that you commit and are certain of your Pre-Order. We do not take cancellations or issue refunds on items marked as a Pre-Order.
  3. Out of Stock: When an item does not show specific sizes or only a few sizes, then the sizes not shown are unavailable for ordering and might not be reproduced in the future. You can check our PRE-ORDER page to book future stock, if and when available, or email our customer service at shop@bambooblonde.com

**In the case of inaccurate availability messages and the item being out of stock, you will be notified and your order cancelled, or a credit note awarded to you.

WEBSITE USE & MAINTENANCE

While we endeavor to ensure that this Website is available 24 hours a day, we are not liable if for any reason it is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance, repair or for other such reasons beyond our control. This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on any other site and in any way. Hyperlinks to third party websites on this Website are provided solely for your convenience. We have not reviewed all of these third party websites which we do not control and cannot be held responsible for their content or availability. We do not endorse or make any representations on third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk. We do not in any way imply that we are endorsing any products or services other than our own.

DISCLAIMER

While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without prior notice. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.