Returns
As outlined in our Shipping & Delivery Policy, Bamboo Blonde accepts returns within 7 days of purchase, provided all items are returned in their original condition, unworn, unwashed, with all tags attached and no signs of wear or damage.
How to request a return
To request a return, please contact our Customer Care team via WhatsApp or email and provide:
- Proof of purchase
- The item(s) you wish to return
- Reason for return
Returns must be approved prior to being sent back. Items returned without authorisation may not be accepted.
Non-returnable items
The following items are not eligible for return or exchange:
- Sale items
- Final sale items
- Swimwear
- Jewellery
- Footwear
- Promotional items (excluding sign-up discount)
- Items purchased through third-party websites or stockists
Return outcome
Once approved and received, returns will be issued as a credit note to the value of the returned item.
Please note:
- All return shipping costs, duties, and taxes are the responsibility of the customer, as outlined in our Shipping & Delivery Policy
- Credit notes may be redeemed online or in-store (please notify our team if purchasing in-store)
- Items purchased online cannot be returned or exchanged in-store
Exchanges
In line with our Shipping & Delivery Policy, Bamboo Blonde offers size exchanges within 7 days of purchase, subject to stock availability.
Exchanges are available for:
- The same style
- The same colour
- A different size only
If the requested size is unavailable, a credit note will be issued.
Exchange items will be dispatched once the original item(s) have been received and approved. Customers will then be contacted via WhatsApp with a payment link to cover shipping and applicable taxes for the replacement item.
Please note:
- All return shipping costs, duties, and taxes are the responsibility of the customer
- Items purchased online cannot be returned or exchanged in-store
Faulty Items
If you believe an item is faulty, please contact our Customer Care team via WhatsApp or email and provide:
- Date of purchase
- Proof of purchase
- Product style name
- Size
- Description of the fault
- Clear photos of the fault
All faulty item claims will be assessed in accordance with our Shipping & Delivery Policy and Australian Consumer Law. If approved, a refund will be issued to the original method of payment.
Please allow up to 10 business days for the refund to appear in your account once processed.
Frequently Asked Questions
How long do I have to return my order?
Returns must be requested within 7 days of purchase.
Do you offer refunds?
Approved returns are issued as a credit note. Refunds are only offered for approved faulty items.
Who pays for return shipping?
All return shipping costs, duties, and taxes are the responsibility of the customer.
Can I return or exchange a sale item?
No. Sale, final sale, and promotional items are not eligible for return or exchange.
Can I exchange my item for a different style or colour?
No. Exchanges are available for size only, in the same style and colour, subject to availability.
What happens if my size is unavailable?
If your requested size is unavailable, you will be issued a credit note.
Can I return an online order in-store?
No. Items purchased online cannot be returned or exchanged in-store.
How long do refunds take to process for faulty items?
Once approved, refunds may take up to 10 business days to appear in your account.
Customer Support
Email: shop@bambooblonde.com
WhatsApp: Click here to start a chat